Privacy Policy

Last updated: March 13, 2026

ReviewForge ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use ReviewForge ("the Service").

1. Information We Collect

We collect the following types of information:

• Account information: Business name, email address, and password when you create an account.
• Business data: Your business name, location, Google review link, and brand voice preferences you configure.
• Review data: Reviews from third-party platforms (Google, Yelp, etc.) that you connect to our Service.
• Customer contact data: Customer names and email addresses you upload for review request campaigns.
• Usage data: Log data, browser type, IP address, and pages visited to improve our Service.
• Payment information: Billing details processed securely by Stripe. We do not store card numbers.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the ReviewForge Service
• Generate AI-powered responses to your customer reviews
• Send review request emails to your customers on your behalf
• Monitor review platforms for new reviews
• Process payments and manage subscriptions
• Send you service-related notifications and updates
• Analyze usage to improve the Service
• Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share information with:

• Service providers: Third-party vendors who help us operate the Service (e.g., email delivery, payment processing, hosting). They are contractually bound to protect your data.
• AI providers: Review content is sent to AI providers (such as Anthropic) to generate response suggestions. Data is processed according to their privacy policies.
• Legal requirements: When required by law, court order, or to protect our legal rights.

4. Data Retention

We retain your account data and review history for as long as your account is active. If you close your account, we will delete your data within 30 days, except where retention is required by law.

5. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict processing of your data
• Data portability — receive your data in a machine-readable format

To exercise these rights, email us at privacy@reviewforge.ai.

6. Cookies

We use essential cookies to maintain your login session. We may also use analytics cookies to understand how the Service is used. You can disable cookies in your browser settings, though this may limit some functionality.

7. Security

We implement industry-standard security measures including HTTPS encryption, secure data storage, and access controls. However, no method of transmission over the internet is 100% secure.

8. Third-Party Review Platforms

ReviewForge integrates with third-party platforms such as Google and Yelp. Your use of these platforms is subject to their respective privacy policies. We access only the review data necessary to provide the Service.

9. Children's Privacy

ReviewForge is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on our website. Your continued use of the Service after changes constitutes acceptance of the updated policy.